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FedEx Office

Boston, MA
July 2016 - October 2022

Regional hospitality and event services provider, selling custom business solutions catering to corporate and associate events.

Hospitality & Convention Regional Sales Manager – Boston, New York City & New Orleans

  • Manage multi-unit event services sales portfolio – Boston, NYC & NOLA Regions.

  • President’s Club (Top 10% of stores nationwide) – Boston Park Plaza FY18, FY19 & FY20.

  • Exceeding contribution expectations of 30% total fiscal year revenue.

  • Ranked 1st/100 onsite commercial sales professionals within FedEx Office for FY20.

  • Awarded the monthly Spotlight and quarterly Rising Star awards through peer and management recognition for success pillars of People, Product, Process, and Performance.

  • Develop and drive FedEx Office onsite custom branding solution offerings and processes.

  • Manage host property and customer relationships through active engagement and outreach.

  • Mentor and develop new team members to drive regional and national sales goals.

FedEx Office

Boston, MA
December 2013 - July 2016

On-site hospitality and event services provider, delivering business printing services and parcel management to host properties and hosted events.

Hospitality & Convention Senior Center Manager – Boston Marriott Copley Place

  • Rebuilt host property relationship after a contentious opening under previous management.

  • Opened lines of communication with key departments and stakeholders by actively engaging to discover expectations while also setting boundaries as an independent and knowledgeable partner.

  • Utilized experience in leading diverse teams to redefine what good looks like and led by example.

  • Successfully delivered on property expectations for highly organized and efficient execution of event print and shipping logistics management for fast-paced hospitality environment.

  • Pioneered FedEx Office branding services in the Boston region and worked with corporate partners to develop software, establish guidelines, and communicate best practices for event branding processes.

FedEx Office

San Francisco, CA
August 2008 - December 2013

Provide business solutions including digital print, commercial press, and FedEx Express & Ground shipping.

Consultant, Specialist, Lead, Assistant Manager & Center Manager

  • Promoted to Store Manager in a fast paced and high profile downtown financial district in under 4 years.

  • Considered a Bay Area subject matter expert on new initiatives and standard operating procedures.

  • Excelled in operational corrective measures; successfully lead teams within various stores throughout the San Francisco market during major organizational restructuring and store construction projects.

  • Consistently delivered on revenue expectations utilizing change management with a people focus.

  • Led local initiatives to drive donations and organize volunteer events for the FedEx Cares program.

Miller’s Professional Imaging

Columbia, MO 
July 2004 – May 2008

Provide print and press products for photo studios throughout North America. Industry leader in product quality, customer service, and technologies.

Order Completion Logistics Management

  • Led teams responsible for order invoice accuracy, completion of final quality check inspections, order packaging standards, and final outbound customer shipment processing. FedEx | UPS | DHL | USPS

  • Led hub team responsible for routing orders within and between the two labs using Miller’s software.

  • Coordinated directly with Customer Service Department in responding to customer inquiries and issues.

  • Introduced order workflow processes to decrease order routing and processing failures within lab.

  • Lead department trainer for new order completion team members and rollout of new lab initiatives.

  • Voted least practical Halloween costume 2007: Ghost